Customer Testimonials
After being a customer for years, I finally decided to take my Camaro to another Chevrolet dealership, and what I learned was extremely disappointing. For years I complained about losing brake fluid, even having warning lights come on and finding the reservoir empty, but I was repeatedly told there was no leak. That leak was eventually confirmed and had already caused damage that could have been prevented.
I also found a tire worn down to the cords after specifically having my tires inspected here. I learned I had paid for services that weren't necessary, and that some alignments I ... Read More DealerRater - Aug 24, 2026
We really liked Mike out sales rep. He knew what he was talking about and answered all of our questions. We are very happy with our purchase.
Would recommend the dealership - from sales to service. Highly attentive to getting you in, serviced and back on the road.
I am happy to meet the people at Jim Butler Chevrolet. Everyone was nice and exceptional. I appreciate how the deal was direct and to the point. The service was fast and convenient.
I had an 8:30am appointment and was told it would take aprox 1.5 hours. I left at 11:15 which is 1.25 hours longer,that was not good. The new tires are fine and the service team was very nice and professional.
They were good. They were done on time. The cashier was nice too. Thank You
Service was in time and had it done when they it would be done. Good olanning
They were very prompt and friendly, work completed quickly notified me when car was ready
We had a great experience during our recent encounter with this dealership and our salesman, Brody.
Adnan was very nice to deal with. Nice dealership. Snack bar nice. Other sales stall helpfull.
So my salesman Adnan was/is great. Goes above and beyond for his customers, for sure. Very friendly, personable, and honestly I can't say enough good things. I've bought and sold a lot of cars in my life and he is definitely top 3 salesman so far. As far as everything else, I never received any paperwork after the sale and it is taking awhile for my title to come in. I just bought another car for one of my other sons and the title came right away and they gave me all of my paperwork the day I ... Read More DealerRater - Aug 4, 2026
Jim butler is my preferred Chevrolet dealer they are always courteous and reliable and informative. Their service keeps my vehicles in top condition
Good customer service in helping us choose a new truck. The person who helped us with the warranty was excellent. Brad as our salesman did a good job. Thank you!
Lady who greeted me was awesome. Good experience as well with service writer. Service department could not find issue which is now occurring again.
Brought the vehicle in for fluid changes and leaking roof on Thursday, was told it would be 1-2 days. Starting the following Tuesday I left 4 voice mails for my service person and finally gave up and went to the dealership to find out. Was told the dealership was waiting on a part . Took the vehicle home and waiting for a call. Reminded the service person it would have taken a 30 second phone call.
I had a wonderful car buying experience at this dealership. The sales staff was very friendly and helpful.
Everyone is excited to help you with any kind of problem that may have and always sending updates thank you👍😎
I had a wonderful experience buying my Chevy Colorado. They got me a lower interest rate and monthly payment than I expected to get.y salesman Pete was wonderful and went above n beyond to make sure I’m satisfied with everything. Diana was extremely sweet getting me the best rates. They are overall a great dealership!
Good service. Recall was done quickly. The fix the drivers side air bag recall in record time.
Had a very pleasant experience getting my 1st oil change on my truck and 2nd on my wife's Taverse. Staff is friendly and knowledgeable
We love getting our cars at Jim Butler Chevrolet and service. The team is always welcoming, informative and very nice. Thank you guys for all you do.
I couldn’t begin to tell you what outstanding customer care I received! From Josiah and finance!
I was disappointed in service. Normally they are very good however got oil change and tire rotation. When I got car on road I noticed Tire Pressure Manager wasn’t recording air pressures. Took it back they indicated sensor was bad. Yes maybe it was coincidental however why wasn’t it caught before giving back and also no real checks other than the relearn was done to see if something had been done that caused the fault.
Wonderful service as usual. Thank you for always taking care of me. We will be back.
Very friendly and helpful, made an oil change not an afternoon chore. Liked the idea of taking a shuttle and being picked up when done.
Everyone was courteous and helpful. It was really nice to take the truck home overnight!
Mikaula was excellent and kept me informed daily on the status of the repair. The fact that it took a week for an “inspector” to verify my transmission needed to be replaced seems excessive.
Friendly, thorough, kept me updated throughout the day. The work was well done. Will come here again when needed.
Should have driven after the alignment pulls to the right. Should have swapped tires side to side in the front to see if there was a radial pull. Paper work for alignment shows in speck. Was in for steering wheel being off to the right and pull to the right.
have taken my car back 5 times for same issue, last time they had car for 3 months and the issue is still not fixed
Great service you guys did a great job for me at a very reasonable price and the service department was very friendly and helpful
I was greeted the second I arrived by Jim followed shortly by Kayla my Service Advisor. Both of them greeted me with a warm and friendly smile. Kayle wrote up my service work which was just to install some accessories I purchase for my 2026 Silverado. Kayle called me a few laters when my truck was done. Nice Job!!
Very nice and called me to let me know when my car was gonna to be ready.
Everyone was very nice and helpful. Hopefully it continues now that I purchased the vehicle
My service advisor Kayla is the only reason this is not a one star rating. She made sure to keep me updated on all issues and going on with my truck. I have currently been waiting a week at this point to receive a call from the head of the service department about a potential refund due to repeat visits to fix the same problem that was eventually turned into my extended warranty sold by the dealership but not before I have paid out of pocket twice.
The only regret we had was the finance department person who we told him we already had finance approval the credit union but he did nor listen and ran our credit through again and caused 2 more hits on our credit rating causing it to drop added a higher % rate on our loan and higher payment. Our preapproved loan was confirmed and the credit union only needed the contract sent and all was done. But no. It was miserable. My loan officer at the credit union told me he should not have done that running our credit again.
Sales Brian Ries was excellent.
Informed Thornton that we were reapproved with the Credit Union and all was needed was the contract sent. My payment and percent of the loan was all set up. But he had my credit ran through a second time and now we pay more for the loan. Said our credit and payment was all set up but did not listen. he needs to understand what preapproved means.
I would recommend your dealership and Brian but watch out for the finance person because he does not understand when you come in as a preapproved for finance. ... Read More DealerRater - Jul 18, 2026
People like Stephanie & Fuzz make service on both of my cars easy. They both are very professional and extremely helpful & friendly.
My whole Jim Butler buying experience was anything but happy. This last service visit included getting brakes and controller arms on a car I've had a little over 2 months. (I had to wait two weeks before they got the car in to look at). I had to text the dealership manager when it was the day AFTER my appointment and the service advisor never contacted me, and would not return my calls. They had already had to replace a tire a few days after I bought my car due to a slow leak, not sure why they didn't ... Read More DealerRater - Jul 16, 2026
I am extremely disappointed with my experience at Jim Butler Chevrolet.
I purchased a 2024 Chevy Silverado that was advertised at around $68,000, but by the time you add the taxes, fees, financing, and extended warranties, I’m paying close to $100,000 for this truck. At that price, I expected quality and a dealership that stands behind what they sell.
Instead, my rear window leaks every time it rains or I go through a car wash. I called a month ago to schedule a service appointment because that was the earliest opening they had. When I arrived, the service technician even told me ... Read More DealerRater - Jul 16, 2026
Friendly helpful courteous. Well knowledge insightful real quick to answer your questions thank you for taking care of my issue
First time here. My service advisor Bill was awesome and helpful. I'll be back
This is the 2nd time I've had an oil change and they were fast and professional
Dealer easy to deal with and got me everything I wanted in a dream truck
Staff was friendly, courteous and addressed the problem that I brought my truck in for.
Always a great experience at the Jim Butler Chevrolet Service! Bill, along with all of the service advisors are great.
Quality service experience recently on our Blazer EV at JBC. Nice rental car was provided during the duration of the work performed. We were provided status updates weekly on the progress. As usual, pleased with JBC
Everything was excellent! Dalton is always professional, knowledgeable, and keeps me well informed throughout the service process. He clearly explains any additional maintenance that may be needed, why it's important, and the recommended timeline to help prolong the life of my vehicle.
Rodney and Caleb were a pleasure to deal with. My used car had an issue that needed to be addressed and they were both helpful even after the sale was done. Jim Butler Chevrolet in Fenton is a well run operation.
Wonderful experience from start to finish! Brian, my salesman knew what I wanted and took care of me the entire time. Tara in Finance was awesome too. Thank you
Everyone’s been helpful and very nice to me and respectful and get me in a time limit if availability is open
been a while since ive done buisness with a car dealership......but must say the overall experience was pleasant.
Love Jim Butler Gravios Bluff and Love Stacey as my Financer couldn't have had a better peron
Fast friendly. Helped get me into what I needed. They worked with me and what I can do.
Everyone was very professional and very kind. Rodney was very good at making the situation light when he could tell that I was stressed during the “waiting” period to see if I got approved for the car. It was overall a very wonderful experience!
Whole process went fine No issues. Enjoying my new truck. Nick, Chris and Stacey were professional.
Made an appointment on line which I couldn’t get in for almost a month. Explained what the appointment was for and only to find out when I brought it in they wanted me to leave my truck for 3 days. That is terrible costumer service. The only good thing that came out of that appointment was the gal that took care of me. She was great. It shouldn’t take 2 hours for an oil change. And now I have to bring my truck back to have it worked on for the other issue that the appointment was for. This is ... Read More DealerRater - Jul 6, 2026
Kayla Merrick in the service department is the reason why we purchase our vehicles there and the only service advisor we will use she is the best!
I received excellent service on my car. It was in for a routine tire rotation and oil change, I was in and out in less than 45 minutes!
Was one of the best service experiences I’ve had in a long time the people were friendly,
Jim Butler in Fenton made the whole process easy, quick, and fun! Love my new truck!
The experience from start to finish was exceptional. Matt was attentive and met our every need.
They were amazing to work with, and they helped me out a lot when I really needed it. They are a really great team to do business with!
Our sales rep Ryan made the whole process very quick and simple as I was low on time. Everything was explained thoroughly and was very easy to understand everything, no information was withheld or disguised like some do just to sell you anything. He truly cared about getting me the vehicle that fit my exact needs and I had a list lol. I drove off very satisfied with the whole process and was very thankful for Ryan’s patience and kindness!
I dealt with Mr Mike on the sale of my new truck. What a pleasant experience. No doubt we will buy from Jim Butler again.
this was my first time at the service center.. the check in seamed to be lengthy.we will see what happens next time.
Craig was awesome. Had me in something I wanted within the hour. I would recommend anybody looking for a car to go to him.
Matt Vallee was top notch will definitely be back to buy from him again he answered all my questions and made me fill right at home. I
The service advisor that did the paperwork for my repairs was very helpful and informative. Took a while to get the wheel needed however, once it arrived, the work was completed quickly.
I continue to be disappointed with my experiences at the service center. This appointment was for an oil change, which took nearly 3 hours. In my opinion that is excessive. At the time of scheduling the appointment, I inquired about having a problem I’ve had with the windshield wiper assessed. I was told they would be able to look into during the oil change appointment but if parts were needed I may need to make a future follow up appt for the repair. However on arrival to the appt, I was informed they would not be able to assess the ... Read More DealerRater - Jul 2, 2026
Unreasonable wait time. Service itself was fine, but waiting 3 hours for an emission recheck was ridiculous.
Very professional and prompt service. The service man was very responsive and helpful. This made my experience very pleasant.
Easy scheduling, consistent MPI, steady communication. My Silverado is in good hands at this service center
Great ! Service in service department did exactly what i requested even though I changed. My mind at last minute about a certain service.
Excellent service as always, drop off and pick up is great, so I can get things done and Jim Butler is not rushed to get the work done.
I asked for my tires to be checked out and they didn't notice all the dry rot . Those tires could have blown out while driving . Not good plus you lost selling me tires !!!!
This is my second vehicle bought from here. Both times were easy and the deals were good.
The service depart was great. They got us back on the road quickly so we could get home - we live 100miles away.
Took two whole days for 1 tire to be replaced after my daughter curbed it and blew one up. No communication about what was going on or even when they were going to complete it. Took me complaining to management for anything to finally happen.
The overall buying experience was very good and on e we signed we were out the door within 2 hours. They also followed up with the additional items they committed to install on the vehicle. Highly recommended!
Service was fine, however, I found damage to my passenger front wheel which appears consistent with the work Jim Butler did.
This was the best truck purchase experience I have had. I can't say enough good things about Bryan lagunas.. I will definitely be back and will refer friends and family. Thanks to everyone at Jim Butler Chevrolet
Jim Butler Chevrolet and their employees were kind, courteous, and timely. We will be recommending Jim Butler Chevrolet to family and friends.
Jim Butler for the most part provides excellent service and if there is ever a disagreement they make every effort to resolve the problem. I will continue recommending there services to others. I’m not sure of his last name but I believe the gentleman’s name is Mike Breeden. He’s the best!!!
Did great at getting me in quickly for an appointment when other dealerships were making me wait months for just an oil change
This was the most pleasant car shopping I’ve done in my 60 years. From all indications a very good dealership with respect to the customer. Our salesman, Eli, was a breath of fresh air. He let our shopping and car selection process play out at OUR pace, which in my car shopping over the years has never been the case. He earned my business for our next car purchase when that need arises!
This has been the best experience of buying and selling a truck in my whole life.
Pete Antoine and the Finance department did excellent job. The customer service and salesmanship made me like I was family. Keep up the great work.
I was very pleased with purchasing my new 2026 Silverado at Jim Butler Chevy. Nik Nordan was my salesman and he did an excellant job of showing me the different trucks I looked at. I will buy my next vehicle from Nik again.
I had an excellent experience at Butler. I have worked with Kayla several times now and I think she has gone above and beyond taking care of our vehicle.
I was very happy with everybody I worked with. Very pleasant and I was wow wow wow by them
Everything was handled very professionally. I appreciate the shuttle service taking me home and picking me up when the car was ready
This was a fleet vehicle purchase, we were in a tough spot and needed a replacement vehicle fast. The fact that Jim Butler had vehicles that fit our needs already in their inventory and on their lot was a major plus. Within two hours of a phone call on a Friday afternoon to check availability, Tyler Ransom had the paperwork finished and I was on the way back to the office, deal done. There was a small blemish from a tie-down strap or something on the tailgate that needed buffed out which Tyler took care of and then delivered the ... Read More DealerRater - Jun 16, 2026
Morgan was suppose to send me an estimate. I had to call and sent her a text letting her know I did not get it. It was not until the next day that I received an estimate for repairs after calling the service department. There was no communication after approval of repairs from me. They had my vehicle for a week. I would rate Morgan a one star. Kim Hausmann did not work with me. Mike finally called me an informed me of the status of my vehicle.
I had an excellent experience with everyone! It is a real team effort and everyone works together to help get what you want. I am very happy with my purchase!
Since moving to Arnold 3 years ago I had to find another place to have my vehicle serviced. I''m glad to have found Jim Butler Chevrolet. The people were friendly, knowledgeable and patient. The young lady I first met when checking in my vehicle was pleasant (but I didn't catch her name). Raymond then went over what I wanted to have done in detail. Questions I asked were answered. He even helped set up an appointment with the diagnostics team because there were things that needed checking on that would take 2 or 3 days and I didn't plan on ... Read More DealerRater - Jun 15, 2026
A dealership with a huge inventory of vehicles. They have many sales personnel and the service department is very well organized and top notch. Our salesman was Mikey Winick and he is an awesome person, a fantastic salesman at Jim Butler Chevrolet Dealership. We had such a satisfying experience with him that we purchased a new Colorado ZR2 truck that same day we purchased our Trailblazer RS AWD. You must see Mikey, he will make sure you have a very positive buying experience, and are completely happy with your new ride. Mikey is very friendly, always smiling, he will make ... Read More DealerRater - Jun 15, 2026
Everyone was pleasant and professional. The service department gave quick Communication was transparent. I will return for future service.
Well we scheduled a tune up, oil change, was told dat it was free however when we got there they charged us $94.00 for oil change which was $30 more then what it would had been in cape Girardeau mo , and 2hr drive , and did not do the tune up, smdh , feel like tyme and money was not appropriate smh, ,
Bryan and Stacey made the whole double car buying experience enjoyable. Give them both a raise so that they won't leave you. (That comment was not solicited by them.) Top notch guys! Seriously, they took a situation that I did not think would work and made it work. I will be back in a few years to trade the two cars in for something else.