Customer Testimonials
Love Jim Butler Gravios Bluff and Love Stacey as my Financer couldn't have had a better peron
Fast friendly. Helped get me into what I needed. They worked with me and what I can do.
Everyone was very professional and very kind. Rodney was very good at making the situation light when he could tell that I was stressed during the “waiting” period to see if I got approved for the car. It was overall a very wonderful experience!
Whole process went fine No issues. Enjoying my new truck. Nick, Chris and Stacey were professional.
Made an appointment on line which I couldn’t get in for almost a month. Explained what the appointment was for and only to find out when I brought it in they wanted me to leave my truck for 3 days. That is terrible costumer service. The only good thing that came out of that appointment was the gal that took care of me. She was great. It shouldn’t take 2 hours for an oil change. And now I have to bring my truck back to have it worked on for the other issue that the appointment was for. This is ... Read More DealerRater - Jul 6, 2026
Kayla Merrick in the service department is the reason why we purchase our vehicles there and the only service advisor we will use she is the best!
I received excellent service on my car. It was in for a routine tire rotation and oil change, I was in and out in less than 45 minutes!
Was one of the best service experiences I’ve had in a long time the people were friendly,
Jim Butler in Fenton made the whole process easy, quick, and fun! Love my new truck!
The experience from start to finish was exceptional. Matt was attentive and met our every need.
They were amazing to work with, and they helped me out a lot when I really needed it. They are a really great team to do business with!
Our sales rep Ryan made the whole process very quick and simple as I was low on time. Everything was explained thoroughly and was very easy to understand everything, no information was withheld or disguised like some do just to sell you anything. He truly cared about getting me the vehicle that fit my exact needs and I had a list lol. I drove off very satisfied with the whole process and was very thankful for Ryan’s patience and kindness!
I dealt with Mr Mike on the sale of my new truck. What a pleasant experience. No doubt we will buy from Jim Butler again.
this was my first time at the service center.. the check in seamed to be lengthy.we will see what happens next time.
Craig was awesome. Had me in something I wanted within the hour. I would recommend anybody looking for a car to go to him.
Matt Vallee was top notch will definitely be back to buy from him again he answered all my questions and made me fill right at home. I
The service advisor that did the paperwork for my repairs was very helpful and informative. Took a while to get the wheel needed however, once it arrived, the work was completed quickly.
I continue to be disappointed with my experiences at the service center. This appointment was for an oil change, which took nearly 3 hours. In my opinion that is excessive. At the time of scheduling the appointment, I inquired about having a problem I’ve had with the windshield wiper assessed. I was told they would be able to look into during the oil change appointment but if parts were needed I may need to make a future follow up appt for the repair. However on arrival to the appt, I was informed they would not be able to assess the ... Read More DealerRater - Jul 2, 2026
Unreasonable wait time. Service itself was fine, but waiting 3 hours for an emission recheck was ridiculous.
Very professional and prompt service. The service man was very responsive and helpful. This made my experience very pleasant.
Easy scheduling, consistent MPI, steady communication. My Silverado is in good hands at this service center
Great ! Service in service department did exactly what i requested even though I changed. My mind at last minute about a certain service.
Excellent service as always, drop off and pick up is great, so I can get things done and Jim Butler is not rushed to get the work done.
I asked for my tires to be checked out and they didn't notice all the dry rot . Those tires could have blown out while driving . Not good plus you lost selling me tires !!!!
This is my second vehicle bought from here. Both times were easy and the deals were good.
The service depart was great. They got us back on the road quickly so we could get home - we live 100miles away.
Took two whole days for 1 tire to be replaced after my daughter curbed it and blew one up. No communication about what was going on or even when they were going to complete it. Took me complaining to management for anything to finally happen.
The overall buying experience was very good and on e we signed we were out the door within 2 hours. They also followed up with the additional items they committed to install on the vehicle. Highly recommended!
Service was fine, however, I found damage to my passenger front wheel which appears consistent with the work Jim Butler did.
This was the best truck purchase experience I have had. I can't say enough good things about Bryan lagunas.. I will definitely be back and will refer friends and family. Thanks to everyone at Jim Butler Chevrolet
Jim Butler Chevrolet and their employees were kind, courteous, and timely. We will be recommending Jim Butler Chevrolet to family and friends.
Jim Butler for the most part provides excellent service and if there is ever a disagreement they make every effort to resolve the problem. I will continue recommending there services to others. I’m not sure of his last name but I believe the gentleman’s name is Mike Breeden. He’s the best!!!
Did great at getting me in quickly for an appointment when other dealerships were making me wait months for just an oil change
This was the most pleasant car shopping I’ve done in my 60 years. From all indications a very good dealership with respect to the customer. Our salesman, Eli, was a breath of fresh air. He let our shopping and car selection process play out at OUR pace, which in my car shopping over the years has never been the case. He earned my business for our next car purchase when that need arises!
This has been the best experience of buying and selling a truck in my whole life.
Pete Antoine and the Finance department did excellent job. The customer service and salesmanship made me like I was family. Keep up the great work.
Easy to work with and very pleasant. I was wow wow wow wow by everyone.
I was very pleased with purchasing my new 2026 Silverado at Jim Butler Chevy. Nik Nordan was my salesman and he did an excellant job of showing me the different trucks I looked at. I will buy my next vehicle from Nik again.
I had an excellent experience at Butler. I have worked with Kayla several times now and I think she has gone above and beyond taking care of our vehicle.
I was very happy with everybody I worked with. Very pleasant and I was wow wow wow by them
Everything was handled very professionally. I appreciate the shuttle service taking me home and picking me up when the car was ready
This was a fleet vehicle purchase, we were in a tough spot and needed a replacement vehicle fast. The fact that Jim Butler had vehicles that fit our needs already in their inventory and on their lot was a major plus. Within two hours of a phone call on a Friday afternoon to check availability, Tyler Ransom had the paperwork finished and I was on the way back to the office, deal done. There was a small blemish from a tie-down strap or something on the tailgate that needed buffed out which Tyler took care of and then delivered the ... Read More DealerRater - Jun 16, 2026
Morgan was suppose to send me an estimate. I had to call and sent her a text letting her know I did not get it. It was not until the next day that I received an estimate for repairs after calling the service department. There was no communication after approval of repairs from me. They had my vehicle for a week. I would rate Morgan a one star. Kim Hausmann did not work with me. Mike finally called me an informed me of the status of my vehicle.
I had an excellent experience with everyone! It is a real team effort and everyone works together to help get what you want. I am very happy with my purchase!
Since moving to Arnold 3 years ago I had to find another place to have my vehicle serviced. I''m glad to have found Jim Butler Chevrolet. The people were friendly, knowledgeable and patient. The young lady I first met when checking in my vehicle was pleasant (but I didn't catch her name). Raymond then went over what I wanted to have done in detail. Questions I asked were answered. He even helped set up an appointment with the diagnostics team because there were things that needed checking on that would take 2 or 3 days and I didn't plan on ... Read More DealerRater - Jun 15, 2026
A dealership with a huge inventory of vehicles. They have many sales personnel and the service department is very well organized and top notch. Our salesman was Mikey Winick and he is an awesome person, a fantastic salesman at Jim Butler Chevrolet Dealership. We had such a satisfying experience with him that we purchased a new Colorado ZR2 truck that same day we purchased our Trailblazer RS AWD. You must see Mikey, he will make sure you have a very positive buying experience, and are completely happy with your new ride. Mikey is very friendly, always smiling, he will make ... Read More DealerRater - Jun 15, 2026
Everyone was pleasant and professional. The service department gave quick Communication was transparent. I will return for future service.
Well we scheduled a tune up, oil change, was told dat it was free however when we got there they charged us $94.00 for oil change which was $30 more then what it would had been in cape Girardeau mo , and 2hr drive , and did not do the tune up, smdh , feel like tyme and money was not appropriate smh, ,
Bryan and Stacey made the whole double car buying experience enjoyable. Give them both a raise so that they won't leave you. (That comment was not solicited by them.) Top notch guys! Seriously, they took a situation that I did not think would work and made it work. I will be back in a few years to trade the two cars in for something else.
I think Rodney did a nice job. We weren’t able to make a deal the first time but we did the second one we met
Absolute Best Service I've ever received at a dealership service department at my most recent appointment! Great communication and assistance with everything along the way. Been going to Jim Butler since the early 2000's and have never regretted it.
Friendly people. Very accommodating sales staff and service providers. Only problem is after more than two weeks I’m still waiting for my title and paperwork. If there is a problem I wish someone would let me know.
Everything was good, fixed in a reasonable amount of time, kept in communication about the issues and what needed to be done and when it would be done
Adnan was very helpful and made sure I understood everything about my new Trax , and Tara was unbelievably helpful and her knowledge of finances was so impressive .I couldn't be happier with the way everything was handled ,
Excellent service! The service advisor, Bill Timmons, did a great job. I really appreciated the shuttle service.
This was my first time purchasing a new car and I was very nervous. Ryan made my buying experience very smooth and easy. I would definitely recommend Jim Butler to anyone looking for a new car.
Bryan and Tara were both fabulous to work with! We appreciate their help! Thank you!
Thank you, Brian Ries and the rest of the Jim Butler team for making the vehicle purchasing experience easy for me and my family.
Customer service was quick and friendly. Will passing the word about Jim Butler service and quickly of taking care of the problem.
This was a very expensive trip for service as we needed new tires, but thanks to Bill in service and special help from the cashiers area, we were able to take advantage of special tire pricing and redeem our GM points to make everything very affordable. Huge thank yous to all!
Matt vallee was very helpful, courteous, friendly, he went over and above to make sure i got the truck i wanted. The same can be said about Tara the finance lady
I made an appointment. They received my vehicle promptly and completed my oil change in a timely manner.
Very professional. Have always had great communication when our truck has been there, especially the most recent
simple and easy as I expected the transaction to be. good outcome and thank you!
All of the staff was very friendly and helpful throughout the entire process. I would highly recommend this dealership to anyone in the market for a vehicle.
You get your car in diagnose it get it back to you as soon as I can’t even with the heavy workload
Friendly helpful respectful good people, good service they don't pressure you. They work with you
Jonathan Osborn was awesome during the entire sales process. Came to him between two model years when cars were hard to find and he searched high and low for what I wanted....found it and brought it to Fenton. Can't say enough good things about the sales experience with Oz!!!
Nothing but great things to say about Jim Butler Chevrolet. It was the quickest, easiest car transaction we’ve ever had. Huge shoutout to Eli for helping us get such a great deal!
They do not offer the highest price for your trade. It's all smoke and mirrors
This is my 2nd purchase there, and probably my last. After the first I was covered in constant marketing emails and texts. I had to unsubscribe many times. I made it clear I was not to be contacted before I bought this truck. In the 1st 2 weeks I received offers for new tires (it’s a new truck!) and offers to sell me a new truck. ????? I try not to do business with anyone that can’t respect my time and waste it with their marketing.
Ive worked with Bryan and Stacey both before and both times they were amazing. We all got what we wanted. I got a good price for my trade and good deal on the new vehicle.
Brian was very helpful finding us our new vehicle. We were looking at suvs and trucks. We are very happy with our new vehicle and his support and patience.
My oil change and tire rotation were performed in a timely fashion in accordance with the appointment scheduled.
Brought my car in for a recall item. It was a metal rod for the spare tire lift kit. It could have been handed to me and I just slide it under the seat and left within a few minutes. Instead i waited for over 3.5 hrs.
While car buying can be stressful for many people, if you work with Adnan and Caleb, you've got a set of fellows who can make it... Dare I say... Fun!? This is the 2nd car I've purchased from Butler. It won't be my last, as long as they keep the environment the way it is. Don't forget to negotiate for the best deal. They do want your repeat business.
When I arrived I was greeted by friendly, but not pushy staff. Very nice and clean showroom.
Good prices, great service, huge inventory. Everyone was very nice and professional. It was overall a great experience doing business there.
friendly and knowledgable, transparent price, I would recommend them. Appreciate the attention to detail and care
Vehicle was in there for a repair that turned out to be a recall. Received vehicle back and two weeks later the same issue happened. It was like it was not fixed at all and now creating the issue again. Each time costing lost time from work by not having and available vehicle to use.
Unfortunately the service department put new tires on the vehicle but did not check for front end inline. That will cost me. To have fixed. Other than that all was good
Honest and knowledgeable about the vehicle being sold. I’d recommend him to my friends
Everyone in the dealership was personable and kind. No one was pushy and everything was presented in a straight forward manner.
Will never take my car back. To many miscommunication s and rip offs. They never fixed the problem for what I brought the car in for. All so they told me I needed a new battery. I only had the car a few months and I need a battery already smh and the car has a recall and they didn’t fix that either. Never again
Everyone did a great job of making sure the oil change went well. Would highly recommend using their service department.
Was in and out in one hour. Everyone was friendly. No pressure to oversell on services due. Was very pleased with the visit.
Very knowledgeable on the options available for the car I was wanting to. Very helpful with making sure I was happy with my purchase
Rodney was very helpful. Bob got us through the financing quickly. It was a positive experience.
I would love to come back but the dealership is too far The advise you I work with was excellent
Worked hard to find the right vehicle. Everything was simple transaction went smoothly. Great experience.
Service advisor Bill Timmons did a great job working with me to get my truck all fixed up. Kudos to Bill!
Loved working with Rodney. No pressure, answered all my questions. Was very prompt with answers. Great experience.
Was a long job, but they took the time to make sure it was done correctly!
Excellent salesmanship by Bryan Lagunas. Allowed us to decide what we wanted and ask the questions we needed to ask. No pressure. Perfect! Stacey was very personable and easy to talk to. Highly recommend!!
As easy as a new car purchase can be. Spent half a day jumping through all the hoops. Pleased with the end result but the experience is never easy or fun.
This team was fantastic. They were the most friendly team I've ever seen. I would recommend anyone there.
Great dealership. Worked to get me the exact model I wanted. When they couldn’t find it, they had it built. Kept us updated through the whole process.
A 2 hour wait time is way too long, especially when you have an appointment. My appt. was at 2:00 for an oil change, I didn't get out of there till 3:45.
Oil change and tire rotation and multipoint inspection here was optimal. I dropped it off 15 minutes before my appointment, went to ALDI and Walmart for weekly shopping and when I put the groceries in the house it was ready to pick up.
The service department was very good with the 27 point inspection and the service of an oil change.