Customer Testimonials
From start to finish the process in getting my car was very easy. Bryan took care of everything in making sure the process was smooth and the car was in perfect shape when I came to pick it up. He was knowledgeable and easy to work with and I would highly recommend him to ANYONE looking for get a new car!
Scheduled appointment and repair still Took 6 days. Parts were in stock . Not customer friendly.
I had an appointment for my Buick on Monday, but my vehicle was not inspected until Thursday and not worked on until Friday.
No pressure and understand what you wanted and not needed. I recommend. Warranty is awesome by the way!
The people who waited on me was fantastic. Had a great experience I will always be grateful for the experience with Jim Butler
The nicest place I’ve dealed with and I will definitely be visiting them again
I can't say enough about how awesome this Service Dept. is. After a breakdown and being stranded roadside, I had my vehicle towed to Jim Butler Chevrolet after my normal Chevy dealer said they were backed up for 3 weeks. I was greeted by Sue at the Service Dept and my tech was Dalton. Both very professional and helpful. My vehicle was reviewed and serviced quicker than originally promised. So Thankful. When it's time for a new vehicle or future service I will go to the Jim Bulter group for sure.
Excellent customer service by the initial operator and by stephanie when I checked it in. She kept me updated through our the process. Lou Fusz. Chevy is much closer but you much much easier to work with on scheduling.
When my new 2026 presented an issue 6 months after purchasing, they made sure to get me in as soon as possible to do a diagnostic. They went above and beyond to ensure I was taken care of; putting me in a GM provided rental, and communicating every step of the way. I know my vehicle is in good hands at Jim Butler Chevrolet.
The service was great as always. They got me in and out in no time.
My salesman was straight to the point no games. I had great service from start to finish.
Came in for an oil change and tire rotation. Service advisor was very nice and that was out of there within an hour.
Visit was started in a timely fashion. All employees I had contact with were very courteous and professional. Stephanie was very efficient and the drivers for the van transportation were nice.
Everyone i dealt with was very friendly, kind and reassuring. It was nice that they were able to shuttle me to lunch and back.
I had a great experience getting my new truck serviced for the first time. Had an appointment at 8 am,they took my truck and was finished in less than an hr. Very polite and professional!! So far everything about Jim Butler has been wonderful
Courteous, kind and respectful of uour vehicle at all stages of service. I am always happy when i get my vehicle back.
What a great car buying experience from start to finish. Oz and Stacey were pleasant and accommodating to work with. Jim Butler is the way to go!
Had a terrific buying experience. Ryan and all the staff members were super friendly and very helpful with my purchase
scheduleing was easy to get the appointment at the desired time. staff was friendy and welcome to discuss any concerns
I was greeted with fast and friendly service. My salesman did everything he could to help me get where I wanted to be with the payments.
Everyone was courteous and I felt well taken care of. I will be bringing it back, if I need any more service work done.
This was the most transparent and easy negotiation and car deal. The sales and finance folks were great. They stayed and got us out the door in quick order and they follow ups with you and make sure your happy afterwards. Truly a great experience, not just advertising fluff, but truly great dealership. Go here, you will not regret it.
People are great to work with. Facility is always clean. Coffe is great too and of course free water.
We have bought at least 7 vehicles from Jim Butler Chevrolet. At least 4 from Brian. Top notch
Everyone is very friendly and seems to enjoy their job. I got in fast and everything went smoothly.
Jim Butler is a great car dealership. I would recommend them to anyone looking for a new or pre-owned car.
They want you to use their service department and keep their employees working but then they make you wait hours and hours for an oil change (with an appointment) and for all service, with an appointment they don't even look at your car for 48 hours and want to keep it for a week or more. Now you have no car and no way to get around. All dealers I worked with before gave a loaner car if they kept it. It's very very frustrating.
Second vehicle from butler . Found the car I wanted and gave it the service it required.
I recently visited Jim Butler in Fenton for an oil change, and I want to give a special shout-out to Stephanie for her excellent customer service!
When I arrived, I initially sat in my car for a while without being acknowledged, and I honestly didn’t feel very welcomed by the guys at the location. However, Stephanie completely changed my experience when she stepped in to help. She took the time to help me locate my oil change coupons in my car and did an excellent job walking me through everything I needed to know for my next oil change. ... Read More DealerRater - Sep 16, 2026
It took 2 hours for oil change. Also the chairs in the wait area are very uncomfortale
Stephanie was great!! She greeted my wife and I with a smile and made sure we were taking care of. Tech did not reset oil life and time on clock after service. He also needed to provide a clearer picture of the repairs needed so the advisor could answer my questions.
Service department sucks dropped car off and never got update. Had to go up there to get an update. Also I don’t believe they ever really diagnosed my vehicle either I think they just went to something and said that was what was wrong.
This is a very professional group. They treat everyone with kindness. I drove out of my way to patronize them.
Always friendly and helpful. Makes us feel like we are family. Another customer dropped off cookies and they offered some to us. The greeters, advisors and managers are awesome.
Representative said they had to keep the car for 24-48 hours Called for update after 24 hours. Never received return call that day Called the next day at the 48 hour time line and was told that they may not get to it that day I feel that was unacceptable as u were closed Saturday Sunday and Monday was a holiday I would have been without my car for 6 days Decided to just get the car that Friday
Holly was amazing with the sale had our first oil change last week it went very well less time then expected i will just keep coming back for them very competitive pricing
Worked with Matt, his manager, Tim, and Tara in Finance/Warranty. We negotiated a price everyone was happy with, they were helpful and Tara (I believe) went above and beyond. There was some miscommunication regarding timing on re-keying the vehicle with the service department but Service was easy and great to work with and they fit me in to accommodate me leaving town. Was happy to do business with them and would work with them again.
Could not keep their story straight. Not looked at yet (dropped Wed am appt) when we showed up Monday am (no calls from dealership) oh wait it was looked at and not able to be replicated. Oh they have it out now. Kept it another day so service manager and service director could personally check it on the cold start. Called said they replicated it but pointed to a service bulletin and despite being under warranty did nothing else. The paperwork does not indicate they replicated it. Called Chevy Cares opened a case and they told the case manager that ... Read More DealerRater - Sep 5, 2026
Matt made the whole experience super easy!Very happy with my salesman’s very good finance department was great and very helpful!
Pete was great to work with. Very fair trade value and great finance team! Very pleased and will consider Jim Butler first as n my next purchase.
I went in for an oil change tire rotation and I asked them to look at my driver's side rear tire it kept losing air. It took over 2 hours for my truck to be finished and I left with now my front tire going low and this time even faster, I had to have the tire replaced today because it had a nail in it. Im not happy that my needs were not met and it took over 2 hours for an oil change and tire rotation.
OZ and Tara were so nice to work with. We are so happy that we were able to leave with a new vehicle.
The work performed is good the timing it takes is in question I’m aware of shipping issues but being understaffed is not acceptable overall I’m satisfied
Tomorrow will be one week with my new SUV. I came in with a plan on financing, and they didn’t give me any trouble at all. Very nice to work with!
The staff is always the nicest. Scott, Stephanie and Randy were very pleasant and easy to work with. My A/C was fixed so I am happy.
Since you asked for my honest feedback, my family’s experiences with Jim Butler Chevrolet of Fenton have been extremely disappointing. This wasn't an isolated inconvenience; it's been a pattern of poor communication, inadequate transparency, and questionable business practices across multiple visits.
During our most recent experience, communication from the service advisor was unacceptable. I repeatedly called and left voicemails to get basic information about my wife’s Tahoe, but I never received a response. When a dealership has possession of a family’s vehicle, the customer should not have to chase down the advisor just to learn ... Read More DealerRater - Sep 3, 2026
Over charged $664 on a "quoted" transmission repair without asking for my authorization, plus an additional charge for misc/mystery parts of $101 without explanation on the invoice. Over charged for a simple spark plug change because the tech used the incorrect code (received partial refund) and when I reached out to my service advisor (Dalton Kiley) later that day, concerned about the trans temp while driving home and service fee of $120 for using a credit card that was not disclosed to me at the time. I requested a stop payment so I could pay with a check instead. He ... Read More DealerRater - Sep 1, 2026
Very happy my salesman’s was very good finance department was great and very helpful!
Ryan made the whole experience super easy! I came underprepared but he helped me all the way through! Wasn’t stressful working with him, thank youuu!!!
Pulled right in and was taken care of right away. The wait for the service was as long as they said it would be. Overall, the process was very easy.
Check in process took a long time. The service was completed in the normal time frame.
Car was taken care of. Therefore, I was taken care of. The BEST courtesy drivers! Good job, ladies and gentlemen!
Would not recommend this dealership to anyone.
We had an absolutely terrible experience from start to finish. They had our truck for nearly two months, and it took an entire month just to get it to a dealership that could actually look at it. Throughout the entire process, communication was almost nonexistent unless we repeatedly called and hounded them for updates.
During the two months we were without our truck, they gave us THREE different rental vehicles. The first rental lasted only about two days before we were told we had to switch because of the mileage. Then, the second ... Read More DealerRater - Aug 31, 2026
I dropped my truck off on Thursday at approximately 7:30 a.m. I clearly explained the issues I was experiencing and even provided photos of the warning message that appeared on the dashboard.
Unfortunately, I never received a single return call to provide an update or let me know how long the dealership expected to keep my vehicle. I had to call at least once a day just to get any information. At one point, I also noticed my truck being driven on Highway 141. I attempted to contact the service department again for an explanation but was unable to reach anyone ... Read More DealerRater - Aug 31, 2026
Service dept has issues so wouldn’t buy a vehicle at this dealership because getting it serviced is a hassle. Good at selling cars, just not good at servicing them afterwards.
I was surprised by the new vehicle discount and rebate offers up front - they helped me make my decision to buy a new truck.
All was good, did what i wanted and all was good, all was good , good
My truck had a problem with the AC System. On the first visit the service department replaced a leaking hose that they found. This did not solve the problem. On the second visit they then replaced the AC compressor. This did not solve the problem. On the third visit the problem became intermittent and would not present itself to the service technician. Throughout this process it was very difficult to get updates from my service advisor as to the status of the repairs or investigation into the problem. I had to call repeatedly and even go to the dealership in ... Read More DealerRater - Aug 25, 2026
So far it’s been a week and they don't seem to communicate well internally and I still don’t have an answer on what’s wrong with my truck that’s only a year and a half old.
they had my car for five days told me that they had it all fixed when I picked it up three days later the same problems reoccurred I called and left messages and over a week later they still have not contacted me back
After being a customer for years, I finally decided to take my Camaro to another Chevrolet dealership, and what I learned was extremely disappointing. For years I complained about losing brake fluid, even having warning lights come on and finding the reservoir empty, but I was repeatedly told there was no leak. That leak was eventually confirmed and had already caused damage that could have been prevented.
I also found a tire worn down to the cords after specifically having my tires inspected here. I learned I had paid for services that weren't necessary, and that some alignments I ... Read More DealerRater - Aug 24, 2026
We really liked Mike out sales rep. He knew what he was talking about and answered all of our questions. We are very happy with our purchase.
Would recommend the dealership - from sales to service. Highly attentive to getting you in, serviced and back on the road.
I am happy to meet the people at Jim Butler Chevrolet. Everyone was nice and exceptional. I appreciate how the deal was direct and to the point. The service was fast and convenient.
I had an 8:30am appointment and was told it would take aprox 1.5 hours. I left at 11:15 which is 1.25 hours longer,that was not good. The new tires are fine and the service team was very nice and professional.
They were good. They were done on time. The cashier was nice too. Thank You
Service was in time and had it done when they it would be done. Good olanning
They were very prompt and friendly, work completed quickly notified me when car was ready
We had a great experience during our recent encounter with this dealership and our salesman, Brody.
Adnan was very nice to deal with. Nice dealership. Snack bar nice. Other sales stall helpfull.
So my salesman Adnan was/is great. Goes above and beyond for his customers, for sure. Very friendly, personable, and honestly I can't say enough good things. I've bought and sold a lot of cars in my life and he is definitely top 3 salesman so far. As far as everything else, I never received any paperwork after the sale and it is taking awhile for my title to come in. I just bought another car for one of my other sons and the title came right away and they gave me all of my paperwork the day I ... Read More DealerRater - Aug 4, 2026
Jim butler is my preferred Chevrolet dealer they are always courteous and reliable and informative. Their service keeps my vehicles in top condition
Good customer service in helping us choose a new truck. The person who helped us with the warranty was excellent. Brad as our salesman did a good job. Thank you!
Lady who greeted me was awesome. Good experience as well with service writer. Service department could not find issue which is now occurring again.
Brought the vehicle in for fluid changes and leaking roof on Thursday, was told it would be 1-2 days. Starting the following Tuesday I left 4 voice mails for my service person and finally gave up and went to the dealership to find out. Was told the dealership was waiting on a part . Took the vehicle home and waiting for a call. Reminded the service person it would have taken a 30 second phone call.
I had a wonderful car buying experience at this dealership. The sales staff was very friendly and helpful.
Everyone is excited to help you with any kind of problem that may have and always sending updates thank you👍😎
I had a wonderful experience buying my Chevy Colorado. They got me a lower interest rate and monthly payment than I expected to get.y salesman Pete was wonderful and went above n beyond to make sure I’m satisfied with everything. Diana was extremely sweet getting me the best rates. They are overall a great dealership!
Good service. Recall was done quickly. The fix the drivers side air bag recall in record time.
Had a very pleasant experience getting my 1st oil change on my truck and 2nd on my wife's Taverse. Staff is friendly and knowledgeable
We love getting our cars at Jim Butler Chevrolet and service. The team is always welcoming, informative and very nice. Thank you guys for all you do.
I couldn’t begin to tell you what outstanding customer care I received! From Josiah and finance!
I was disappointed in service. Normally they are very good however got oil change and tire rotation. When I got car on road I noticed Tire Pressure Manager wasn’t recording air pressures. Took it back they indicated sensor was bad. Yes maybe it was coincidental however why wasn’t it caught before giving back and also no real checks other than the relearn was done to see if something had been done that caused the fault.
Wonderful service as usual. Thank you for always taking care of me. We will be back.
Very friendly and helpful, made an oil change not an afternoon chore. Liked the idea of taking a shuttle and being picked up when done.
Everyone was courteous and helpful. It was really nice to take the truck home overnight!
Mikaula was excellent and kept me informed daily on the status of the repair. The fact that it took a week for an “inspector” to verify my transmission needed to be replaced seems excessive.
Friendly, thorough, kept me updated throughout the day. The work was well done. Will come here again when needed.
Should have driven after the alignment pulls to the right. Should have swapped tires side to side in the front to see if there was a radial pull. Paper work for alignment shows in speck. Was in for steering wheel being off to the right and pull to the right.
have taken my car back 5 times for same issue, last time they had car for 3 months and the issue is still not fixed
Great service you guys did a great job for me at a very reasonable price and the service department was very friendly and helpful
I was greeted the second I arrived by Jim followed shortly by Kayla my Service Advisor. Both of them greeted me with a warm and friendly smile. Kayle wrote up my service work which was just to install some accessories I purchase for my 2026 Silverado. Kayle called me a few laters when my truck was done. Nice Job!!
Very nice and called me to let me know when my car was gonna to be ready.
Everyone was very nice and helpful. Hopefully it continues now that I purchased the vehicle
My service advisor Kayla is the only reason this is not a one star rating. She made sure to keep me updated on all issues and going on with my truck. I have currently been waiting a week at this point to receive a call from the head of the service department about a potential refund due to repeat visits to fix the same problem that was eventually turned into my extended warranty sold by the dealership but not before I have paid out of pocket twice.
The only regret we had was the finance department person who we told him we already had finance approval the credit union but he did nor listen and ran our credit through again and caused 2 more hits on our credit rating causing it to drop added a higher % rate on our loan and higher payment. Our preapproved loan was confirmed and the credit union only needed the contract sent and all was done. But no. It was miserable. My loan officer at the credit union told me he should not have done that running our credit again.
Sales Brian Ries was excellent.
Informed Thornton that we were reapproved with the Credit Union and all was needed was the contract sent. My payment and percent of the loan was all set up. But he had my credit ran through a second time and now we pay more for the loan. Said our credit and payment was all set up but did not listen. he needs to understand what preapproved means.
I would recommend your dealership and Brian but watch out for the finance person because he does not understand when you come in as a preapproved for finance. ... Read More DealerRater - Jul 18, 2026
People like Stephanie & Fuzz make service on both of my cars easy. They both are very professional and extremely helpful & friendly.
My whole Jim Butler buying experience was anything but happy. This last service visit included getting brakes and controller arms on a car I've had a little over 2 months. (I had to wait two weeks before they got the car in to look at). I had to text the dealership manager when it was the day AFTER my appointment and the service advisor never contacted me, and would not return my calls. They had already had to replace a tire a few days after I bought my car due to a slow leak, not sure why they didn't ... Read More DealerRater - Jul 16, 2026
I am extremely disappointed with my experience at Jim Butler Chevrolet.
I purchased a 2024 Chevy Silverado that was advertised at around $68,000, but by the time you add the taxes, fees, financing, and extended warranties, I’m paying close to $100,000 for this truck. At that price, I expected quality and a dealership that stands behind what they sell.
Instead, my rear window leaks every time it rains or I go through a car wash. I called a month ago to schedule a service appointment because that was the earliest opening they had. When I arrived, the service technician even told me ... Read More DealerRater - Jul 16, 2026